Shipping Policy
Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read the shipping policy carefully before placing an order.
This shipping policy applies to kurtis, premium kurtis, gowns, bags, briefcases, and all other products available on the website.
Order Processing
- Orders are generally processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, festive seasons, or high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery timelines may vary depending on the customer’s location and courier availability.
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (if available)
Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, customs processing, or other unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and selected shipping method.
- Free shipping may be offered on selected products, promotional offers, or minimum order values.
Order Tracking
Once the order is shipped, tracking details will be shared through email, SMS, or the registered contact method so customers can track their shipment status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information during checkout.
Orders delayed, lost, or returned due to incorrect or incomplete address details may not qualify for replacement or refund.
Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability or incorrect details, the package may be returned.
Additional shipping charges may apply for re-shipping returned packages.
Delayed or Lost Shipments
If an order is delayed beyond the estimated timeline or appears lost in transit, customers should contact support for assistance.
Investigation with the courier service may require several business days before resolution.
Damaged Packages
If the package arrives damaged or tampered with:
- Customers should take photos immediately.
- Damage must be reported within 48 hours of delivery.
- Replacement or resolution will be provided after verification.
International Shipping
International shipping may be available for selected locations.
Customers are responsible for:
- Customs duties
- Import taxes
- Local handling charges
- Any additional fees imposed by local authorities
International delivery timelines may vary based on customs clearance and destination country regulations.
Shipping Restrictions
Certain products may not be available for shipping to specific regions due to courier limitations or local regulations.
Contact Support
For shipping-related questions, order assistance, tracking support, or delivery concerns, customers may contact: