Return & Refund Policy
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund according to the policy below.
This policy applies to kurtis, premium kurtis, gowns, bags, briefcases, and other products available on the website.
Return Eligibility
Customers may request a return within 7 days of receiving the order.
To qualify for a return:
- The product must be unused, unworn, unwashed, and in original condition.
- All original tags, packaging, accessories, and invoice must be included.
- The item should not show signs of damage, stains, perfume, makeup marks, or alterations.
- Products must be returned in proper packaging to avoid damage during transit.
Once the returned item is received and inspected, approval or rejection of the return request will be communicated.
Non-Returnable Products
The following items are not eligible for return or refund:
- Customized or personalized products
- Products purchased during clearance sales or special promotions
- Used, washed, or damaged items
- Innerwear or hygiene-sensitive products (if applicable)
- Products without original tags or packaging
Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, the issue must be reported within 48 hours of delivery.
Customers should provide:
- Clear photos of the product
- Photos of the packaging
- Order details for verification
After verification, a replacement, exchange, or full refund will be processed based on product availability and eligibility.
Exchange Policy
Exchanges are available subject to stock availability.
Customers may request an exchange for:
- Size issues
- Wrong product received
- Damaged or defective items
If the requested replacement product is unavailable, store credit or refund may be offered.
Refund Policy
Refunds are processed after the returned item passes inspection.
- Approved refunds will be credited to the original payment method.
- Refund processing may take 5–10 business days depending on the payment provider or bank.
- Shipping charges are generally non-refundable unless the return is due to an incorrect or damaged product.
- In some cases, store credit may be provided instead of a direct refund.
Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Once the order has been packed, processed, or shipped, cancellation requests may not be accepted.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- Damaged product
- Defective product
- Wrong item delivered
It is recommended to use a trackable shipping service for returns.
Delayed or Missing Refunds
If a refund has not been received after the stated processing period:
- Recheck your bank account or payment method.
- Contact your bank or payment provider.
- If the issue remains unresolved, contact customer support for assistance.
Contact Support
For any questions regarding returns, refunds, exchanges, cancellations, or delivery-related concerns, customers may contact customer support at: